FAQ
1. Are you a manufacturer or a trading company?
We are a comprehensive trading company providing one-stop procurement solutions for all your vape and electronic cigarette needs.
2. What is your company size and capacity?
Our team consists of 120 dedicated employees, including a highly responsive sales department of up to 30 professionals ready to support your business.
3. What product categories do you supply?
We supply a complete range of products, including high-puff disposable electronic cigarettes, CBD/THC vapes and cartridges, as well as nicotine pouches.
4. How long have you been in the vape industry?
We boast over 15 years of deep industry experience in the vape market, offering rich market expertise and reliable supply chains.
5. Where are your main target markets?
Our primary markets encompass Europe, North America, and Southeast Asia.
6. What is the scale of your global partnerships?
We currently collaborate with over 50 overseas agents and provide reliable supply chain services to more than 500 companies worldwide.
7. Can we use custom or specified packaging?
Absolutely. We fully support customized packaging methods specified by your brand requirements.
8. Do you have overseas warehouses?
Yes, we operate strategic European warehouses located in Poland and Spain for localized and efficient fulfillment.
9. How do you manage shipping and logistics for bulk orders?
We support seamless global logistics, including 24-hour rapid dispatch from our European facilities, significantly minimizing lead times for our wholesale partners.
10. Do your products support OEM/ODM customization?
Yes, we provide comprehensive OEM and ODM services. We can tailor the branding, packaging, and flavor profiles to suit your specific market or brand identity.
11. What is the Minimum Order Quantity (MOQ)?
The MOQ varies depending on the specific product line. Please refer to the individual product details pages on our website for exact figures.
12. How can I get your latest product catalog?
Please contact our business managers via email or WhatsApp, and we will promptly send you our comprehensive product catalog.
13. Are your devices suitable for wholesale and bulk orders?
Yes, our operations are specifically optimized for disposable vape wholesale buyers, offering business-scale supply capabilities and highly competitive bulk pricing.
14. What are your mass production and delivery times?
Standard production cycles range from 10 to 20 days, depending on the specific product specifications and order volume.
15. What quality standards do you maintain?
We maintain stringent production and quality control credentials, backed by warranty support, rapid dispatch, customisation services, and a robust global supply chain.
16. What is your after-sales service policy?
We offer a solid 6-month warranty period. If any product exhibits manufacturing quality issues within this timeframe, we will replace it for you free of charge.
